[Jeremy King]

If you’re making a BACnet IP connection to the CBV through a router using CXproHD it won’t allow you to change the controller baud rate. I have always had to do it over serial. I have never had any problems using NBpro over BACnet IP though. We have used NBpro over a full range of firmware and always had the same result.

When it comes to CXproHD, I suppose I could see some differences, but I would think your ability to adjust the baud rate on a controller using a BACnet IP connection wouldn’t be dependent on the firmware version of the controller. I haven’t experienced the issues that you have described, but we haven’t necessarily tried it in all of the different ways that you described. For the most part we always do it over serial since we’re using dealing with a single controller being put onto a legacy network. If for some reason we have a whole network of controllers and someone forgets to set the baud rate we have always done it over NBpro with no issues.

[Jeremy King]

There are a few different ways to accomplish this. I have listed some ways to do this:

Netlink: If you connect to the CBV controller over serial using Netlink and you have the latest Netlink screens unlocked and loaded you can click on “Controller Setup” at the top the screen to setup the CBV controller addressing and baud rate.

CXproHD: If you connect to the CBV controller over serial using CXproHD and click on the “Controller” tab at the top of the screen you will see “BACnet Configuration”. Click on “BACnet Configuration” and you will see a dropdown menu that shows MS/TP baud rate. It will allow you to change it to 19200 here. NOTE: If you’re using a BACnet IP connection this will be grayed out.

NBpro: If you make a BACnet IP connection to the MS/TP device through a BACnet router, Aspect, or Integra you can perform a discovery through NBpro. If you click on the device and expand the attributes of the “Device Object” you can change the baud rate by adjusting the value of (CP) communication baud (50000). If you change the baud rate over the network, you should power cycle the controller.

Let me know if you have any additional questions.

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[Jeremy King]

The Schneider EcoStruxture server is responsible for DHCP? Typically, there is a separate DHCP server that is managed by the customer’s IT department.

If the ABB controller is setup for DHCP and you have a valid DHCP server on site, then it should automatically assign any IP device that supports DHCP regardless of brand. Typically, it is good practice to make sure that the DHCP server keeps a reservation on a specific IP address assigned to a specific device to assure that you can always find it.

[Jeremy King]

It can be difficult to prevent someone from using the HOA switches when it isn’t desired. There isn’t a whole bunch someone can do with this, but there are a few things that we do that helps with this. The first thing we do is always install the controllers in locked control panels. Only qualified personnel will have keys to the panels. The second thing we do is we either look at the “Override Slot” on the IO point or look at the “Overridden” BACnet property of the proxy point to send out an alarm when someone has put the HOA switch in manual. We usually create an alarm class just for HOA overrides. This allows the operator to simply go to their alarm console and filter by HOA overrides. This doesn’t really keep them from doing it, but at least you know about it.

[Jeremy King]

We have had similar issues to what you have stated next to item #1. We had some random issues across 12 different buildings that we utilized these screens. The most common issues were either the screens locking up OR the screens losing connection with the target controller as you mentioned. The only way to correct the issues was to perform a reboot. When it came to the connection issues we found that the automatic system restart time on our screens was also set to occur at 3 a.m. In our case, this setting worked and didn’t cause us any issues. The setting that corrected the connection issues in our case is called “Auto Reload after Page Error”. The default setting is 0 (which disables this function). We were instructed to change this to 30 seconds. This allowed the screen to auto refresh until the connection was re-established. I have included the document that we were sent on this topic.

I haven’t really messed around with exception schedules on the eXplore screen, so I can’t really comment on your other issue. Have you reported the issue to ABB technical support?

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[Jeremy King]

Try setting your login template to nmxdomo and domousercustom

[Jeremy King]

Whatever you say man. Just trying to help you.

[Jeremy King]

I assume you got that message when you clicked on where the image should be? In your 2nd picture above, the icon under “Custom Logo” means that your browser deems that the image isn’t secure. I just received an email today where every single image looked like that and if I clicked on them it would say things about being forbidden or invalid certificate, etc. I had to indicate that I trusted the embedded images. I would see the same problem across multiple browsers until I trusted the source.

If that isn’t your problem, then something isn’t setup correctly in your web service. Do you have a complete picture of your web service settings? What login template are you using?

I just logged into sites running 4.10, 4.11, and 4.12. All of our custom logos and embedded images are showing up.

[Jeremy King]

Based on your picture it looks like your logo isn’t coming through due to some sort of browser problem (like the image is being blocked). Are you able to go to other websites with similar small icons/ logos and see them? When I saw this problem the last time, I couldn’t see pictures on sites like Linkedin and such. The icon looked similar to what you’re showing in your picture. I ended up figuring out that it was a security setting in the web browser itself. I had to approve various exceptions for the website to get small logos/ images to show.

Have you tried multiple browsers and multiple computers not under your company domain? The reason I ask this is because when I had a similar issue, our company profile setup in our firewall/ antivirus would block images like that in the browser. I had to go through our IT department to assure that embedded logos/ images could be viewed in my browser.

[Jeremy King]

We usually use History Import into a Supervisor rather than History Export from the JACE. A History Export Pushes from the JACE to the Supervisor and History Import Pulls from the JACE into the Supervisor. Your history files on the JACE will still intact with either method. The history import and export functions are solely making the connection between the history services on the JACE and Supervisor.

[Jeremy King]

You can utilize a “Status Demux” block to extract the “overridden” status from the point in question. You will link the point you want to monitor to the “IN” slot of the “Status Demux” block. (There is a IN slot for all of the different point types). You will link the overridden slot to a “Boolean Writable” point that you drop from kitControl. You will add an alarm extension to that point in order to route your overridden alarm. When you start talking about a low priority alarm, I assume you want it to show on the alarm console, but not get emailed out. This gets setup by creating an additional alarm class and assigning these override alarms to it. Additional alarm classes can be added by pulling them out of your alarm palette. When you setup the alarm class, you can define the priority levels. The lower the number the higher the priority. You can then link this class to a separate override alarm console or do whatever you want with it.

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[Jeremy King]

Starting in version 4.12u1 there was a change to the file location requirements. The new specified file path now needs to be in the secure/ private station home. There was something about this change on Niagara Central. You will need to create a new directory called “public” within the folder of the station itself. You can add this folder through workbench or simply just go through your Windows file directory path. You will add your custom logo into the “public” folder. You will then go into the web service and manually create a new slot (baja:string) that points to the location of your custom logo. After you complete this step, you should see your custom logo above your login window again.

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[Jeremy King]

I see that you mentioned that you tried to ping the JACE from your Supervisor. Have you tried pinging the Supervisor from your JACE? Is the Supervisor and JACE connecting on both sides? Are you using secure connections? If so, have you went into certificate management under the Supervisor and JACE to approve the certificates? When you check your Niagara connections at the JACE level and Supervisor level are both connections showing up in white or are they orange/ yellow?

[Jeremy King]

In some cases when you have a corrupt SD card on a JACE you can restore it using a “Golden Image”. Being able to restore a SD card will be dependent on what type of messages you’re seeing from the JACE when you connect over serial shell. I just had one the other day that kept showing fatal errors and such. The SD card wasn’t even readable with a SD card reader. When you have those situations, you will have to replace the SD card. The new SD cards don’t work on pre-4.9 JACEs, so if you install a new SD card you will have to upgrade the software as well.

If you can connect to the SD card with a SD card reader then you can likely restore it using the “Golden Image” provided by Tridium. This specific file is a raw image file that consists of a sector by sector binary copy of the factory image. Tridium recommends a tool called HDD Raw Copy Tool to load this image.

I have a copy of the HDD Raw Copy Tool, the “Golden Image” in .img format, and some instructions on how to restore the image to the micro SD card in the JACE 8000. I have provided a link to my Dropbox below:

https://www.dropbox.com/scl/fo/q2lpr68magg5xagd26l43/h?dl=0&rlkey=jw1q7vq8il0jp887eye60t8x1

I hope this helps you out. Let me know if you have any questions.

[Jeremy King]

So are you looking to send a complete shutdown command to the JACE itself? Since the wiresheet logic resides in the station, if you do a complete shutdown, you won’t have a way to bring it back on automatically. However, if you’re simply looking to restart/ reboot the station then there is a way to do that.

If you open the wiresheet view of “Services” you can click “Pin Slots” to expose the “Restart Station” action under the platform services. You would need to write logic to send a command to “Restart Station”. I suggest connecting your logic to a one shot that feeds this command to prevent multiple restarts after the station starts running.

Another way that you can do this (which is my preference) is to utilize a block called “SysInfo” out of the axCommunity module/ jar file. This specific block has actions called “Restart Station” and “Reboot Station” that can be exposed. You will also need to write logic to get these functions to work as well. You will also want to utilize a one shot on these actions as well.

Let me know if you have any questions.

• This reply was modified 1 year, 2 months ago by Jeremy King.

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